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常见问题

此手机号码绑定的实名与当前所填写的身份证姓名不一致

<div style="margin:0;"><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">出现该提示，一般是手机实名与您当前填写实名不一致导致。该错误提示的手机号码绑定的实名是指手机运营商的实名认证，非邮箱账号中的实名认证。<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;"> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;"> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">此问题一般出现在以下两个场景：<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;"> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">1、如您是在进行账号修复申请（忘记密码或修改安全手机）：<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">①实名填写与手机号码登记实名保持一致<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">或<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">②身份证号码和姓名填写页选择不填写即可。<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;"><img src="https://email.qiyukf.net/0517170158e76e429e1ccf346fedc7ef.png?imageView" title="image.png" width="821" height="470" data-url="https://email.qiyukf.net/0517170158e76e429e1ccf346fedc7ef.png?imageView" data-size="46178" data-group="ysf" style="box-sizing: border-box; vertical-align: middle; border-style: none; cursor: pointer; max-width: 100%; height: auto;" /><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">2、如您是在进行忘记账号找回：<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">请确认您填写的身份证姓名与该手机号码登记实名保持一致。<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;"><img src="https://email.qiyukf.net/1e9490b24c8c0f94876cb62ce74358e4.png" title="image.png" width="375" height="551" data-url="https://email.qiyukf.net/1e9490b24c8c0f94876cb62ce74358e4.png" data-size="113098" data-group="ysf" style="box-sizing: border-box; vertical-align: middle; border-style: none; cursor: pointer; max-width: 100%; height: auto;" /></div>

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