邮箱大师出现闪退的问题怎么办？

<div yne-bulb-block="paragraph" style="" ><span style="font-weight: bold;" >请您根据以下对应发生问题的设备排查操作：</span></div><div yne-bulb-block="paragraph" style="" ><br></div><div yne-bulb-block="paragraph" style="" ><span style="font-weight: bold;" >一、Windows电脑</span></div><div yne-bulb-block="paragraph" style="" >1、您电脑中是否安装搜狗输入法并开启兼容模式，若有且开启兼容模式，建议您取消兼容模式；</div><div yne-bulb-block="image" style="" ><img src="http://nos.netease.com/help/a506f6678705866ae61dc78052a449cf.jpg" ></div><div yne-bulb-block="paragraph" style="" >2、您电脑中是否下载360桌面管理等软件，如有建议您暂时卸载后留意；</div><div yne-bulb-block="paragraph" style="" >3、检查本地是否有防火墙拦截；</div><div yne-bulb-block="paragraph" style="" >若以上都无问题，请您<span style="" >点击</span><a href="http://help.mail.163.com/index.do" target="_blank" ><span style="" >此处</span></a><span style="" >，点击右下角呼叫小易，进入人工客服反馈咨询。</span></div><div yne-bulb-block="paragraph" style="" ><br></div><div yne-bulb-block="paragraph" style="" >二、手机端/MAC设备</div><div yne-bulb-block="paragraph" style="" > 请您提供完整录屏，以及操作位置，点击<a href="http://help.mail.163.com/index.do" target="_blank" ><span style="" >此处</span></a><span style="" >，点击右下角呼叫小易，进入人工客服反馈咨询。</span></div><div yne-bulb-block="paragraph" style="" ><br></div><!--5f39ae17-8c62-4a45-bc43-b32064c9388a 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owLCJsaWlLWhlaWdodCIMSNSwiYmFjayjbxvciIIiIsInBhZGRpbmciOiIifSwidHlwZSIInBhcmFncmFwaCIsInJpYhUZXhIjpImRhdGEiOltdLCJpcJpYhUZXhIjpcnVlLCJrZWVwTGluZUJyZWFrIjpcnVlfXseyJibGjalkIjoiMzIzOSxNjQMTYNjkzMDQIiwiYmxvYtUeXBlIjoicGFyYWdyYXBoIiwicRbGVzIjpImFsaWduIjoibGVmdCIsImluZGVudCIMCwidGVdCpbmRlbnQiOjAsImxpbmUtaGVpZhIjoxLjcLCJiYWNrLWNvbGyIjoiIiwicGFkZGluZyIIiJLCJeXBlIjoicGFyYWdyYXBoIiwicmljaFRleHQiOnsiZGFYSIWsiYhhciIIuiLpSJLHsiYhhciIIuSpSJLHsiYhhciIIuSiiJLHsiYhhciIIumDvSJLHsiYhhciIIuaXoCJLHsiYhhciIIumXriJLHsiYhhciIIumimCJLHsiYhhciIIujCJLHsiYhhciIIuivtyJLHsiYhhciIIuaCqCJLHsiYhhciIIueCuSIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWHuyIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuatpCIsInNeWxlcyIeyJbmRlcmxpbmUiOnRydWUsImZvbnQtZmFtaWxIjoiQXJpYWwiLCJjbxvciIIiMxOTIxZmIiLCJocmVmIjoiaHRcDovLhlbHAubWFpbCxNjMuYtLluZGVLmRvInLHsiYhhciIIuWkhCIsInNeWxlcyIeyJbmRlcmxpbmUiOnRydWUsImZvbnQtZmFtaWxIjoiQXJpYWwiLCJjbxvciIIiMxOTIxZmIiLCJocmVmIjoiaHRcDovLhlbHAubWFpbCxNjMuYtLluZGVLmRvInLHsiYhhciIIujCIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIueCuSIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWHuyIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWPsyIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuSiyIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuinkiIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWRvCIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWPqyIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWwjyIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuaYkyIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIujCIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuimyIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWFpSIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuSuiIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWpSIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWuoiIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuacjSIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWPjSIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIummiCIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuWSqCIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuivoiIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInLHsiYhhciIIuOAgiIsInNeWxlcyIeyJmbLWZhbWlseSIIkFyaWFsInXSwiaXNSaWNoVGVdCIdHJZSwiaVlcExpbmVCcmVhayIdHJZXLHsiYmxvYtJZCIIjENDUtMTYNTENjYMzAOSIsImJsbNrVHlwZSIInBhcmFncmFwaCIsInNeWxlcyIeyJhbGlnbiIImxlZnQiLCJpbmRlbnQiOjAsInRleHQtaWkZWIjowLCJsaWlLWhlaWdodCIMSNSwiYmFjayjbxvciIIiIsInBhZGRpbmciOiIifSwidHlwZSIInBhcmFncmFwaCIsInJpYhUZXhIjpImRhdGEiOltdLCJpcJpYhUZXhIjpcnVlLCJrZWVwTGluZUJyZWFrIjpcnVlfXseyJibGjalkIjoiMDAMSxNjQMTYMjAODIIiwiYmxvYtUeXBlIjoicGFyYWdyYXBoIiwicRbGVzIjpImFsaWduIjoibGVmdCIsImluZGVudCIMCwidGVdCpbmRlbnQiOjAsImxpbmUtaGVpZhIjoxLjcLCJiYWNrLWNvbGyIjoiIiwicGFkZGluZyIIiJLCJeXBlIjoicGFyYWdyYXBoIiwicmljaFRleHQiOnsiZGFYSIWsImlzUmljaFRleHQiOnRydWUsImtlZXBMaWlQnJlYWsiOnRydWVfSxImJsbNrSWQiOiINDEwLTENDUxNjkyMDgOTMiLCJibGjaRcGUiOiJwYXJhZJhcGgiLCJzdHlsZXMiOnsiYWxpZiOiJsZWZIiwiaWkZWIjowLCJZXhLWluZGVudCIMCwibGluZSoZWlnaHQiOjEuNzUsImJhYstYsbIiOiIiLCJwYWRkaWnIjoiInsInRcGUiOiJwYXJhZJhcGgiLCJyaWNoVGVdCIeyJkYXRhIjpbeyJjaGFyIjoiLqMInseyJjaGFyIjoiCBInseyJjaGFyIjoiomLInseyJjaGFyIjoipyInseyJjaGFyIjoiuvInseyJjaGFyIjoiLyJLHsiYhhciIIkifSxImNoYXIiOiJBInseyJjaGFyIjoiQyJLHsiYhhciIIuiuviJLHsiYhhciIIuWkhyJXSwiaXNSaWNoVGVdCIdHJZSwiaVlcExpbmVCcmVhayIdHJZXLHsiYmxvYtJZCIIjczODAtMTYNTENjYMzAOSIsImJsbNrVHlwZSIInBhcmFncmFwaCIsInNeWxlcyIeyJhbGlnbiIImxlZnQiLCJpbmRlbnQiOjAsInRleHQtaWkZWIjowLCJsaWlLWhlaWdodCIMSNSwiYmFjayjbxvciIIiIsInBhZGRpbmciOiIifSwidHlwZSIInBhcmFncmFwaCIsInJpYhUZXhIjpImRhdGEiOltImNoYXIiOiIgInseyJjaGFyIjoiKInseyJjaGFyIjoioKoInseyJjaGFyIjoioQInseyJjaGFyIjoiLbInseyJjaGFyIjoiaMInseyJjaGFyIjoipWInseyJjaGFyIjoibVInseyJjaGFyIjoibGPInseyJjaGFyIjoiyMInseyJjaGFyIjoiLulInseyJjaGFyIjoiYKInseyJjaGFyIjoipONInseyJjaGFyIjoiLcInseyJjaGFyIjoiLNInseyJjaGFyIjoiuInseyJjaGFyIjoiyMInseyJjaGFyIjoiKInseyJjaGFyIjoiYeInseyJjaGFyIjoiqkIiwicRbGVzIjpInVuZGVybGluZSIdHJZSwiZmudCmYWpbHkiOiJBcmlhbCIsImNvbGyIjoiIzEMjFmYiIsImhyZWYiOiJodHRwOivaGVscCtYWlsLjEMyjbvaWkZXguZGifXseyJjaGFyIjoiaSEIiwicRbGVzIjpInVuZGVybGluZSIdHJZSwiZmudCmYWpbHkiOiJBcmlhbCIsImNvbGyIjoiIzEMjFmYiIsImhyZWYiOiJodHRwOivaGVscCtYWlsLjEMyjbvaWkZXguZGifXseyJjaGFyIjoiyMIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiKIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiYeIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiYzIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiLiLIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiKeSIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiZGIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiYrIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoibCPIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoipiTIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiyMIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiLbIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiYWlIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiLqIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoibelIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiaiIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoipyNIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiYNIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiaaIIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiZKoIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiKiIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXseyJjaGFyIjoiCCIiwicRbGVzIjpImZvbnQtZmFtaWxIjoiQXJpYWwifXdLCJpcJpYhUZXhIjpcnVlLCJrZWVwTGluZUJyZWFrIjpcnVlfXseyJibGjalkIjoiNTUxMyxNjQMTYNjkzMDQIiwiYmxvYtUeXBlIjoicGFyYWdyYXBoIiwicRbGVzIjpImFsaWduIjoibGVmdCIsImluZGVudCIMCwidGVdCpbmRlbnQiOjAsImxpbmUtaGVpZhIjoxLjcLCJiYWNrLWNvbGyIjoiIiwicGFkZGluZyIIiJLCJeXBlIjoicGFyYWdyYXBoIiwicmljaFRleHQiOnsiZGFYSIWsImlzUmljaFRleHQiOnRydWUsImtlZXBMaWlQnJlYWsiOnRydWVfV="--" 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