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常见问题

如何提升账号修复成功率

<div yne-bulb-block="paragraph"  style=""  ><div yne-bulb-block="paragraph"  style=""  >若您账号修复失败，请您参考以下提示</div><div yne-bulb-block="paragraph"  style=""  ><img src="http://nos.netease.com/help/5a3ad36e1a727c3c04e3cd48b01fa08f.jpg"  ></div><div yne-bulb-block="paragraph"  style=""  ><div yne-bulb-block="paragraph"  style=""  >一、<span style="font-weight: bold;"  >忘记注册时间，注册地点</span>，建议您可以根据邮箱用途和注册时期（例如大学时期，工作时期）来回忆大概信息</div><div yne-bulb-block="paragraph"  style=""  ><img src="http://nos.netease.com/help/e432000a749b62958a909ea6bfcc900a.jpg"  ></div><div yne-bulb-block="paragraph"  style=""  ><div yne-bulb-block="paragraph"  style=""  >二、<span style="font-weight: bold;"  >未提交实名信息，</span>实名信息用于身份验证，完整填写可极大提升通过率</div><div yne-bulb-block="paragraph"  style=""  >     1、实名信息将在身份验证中采用技术手段进行系统比对，提高身份验证通过率</div><div yne-bulb-block="paragraph"  style=""  >     2、验证通过后，实名信息将与账号产生关联，再次重置密码时有助于账号归属判定</div><div yne-bulb-block="paragraph"  style=""  ><img src="http://nos.netease.com/help/1a00a98ac5cf4b250a35d51340d82d04.jpg"  ></div><div yne-bulb-block="paragraph"  style=""  ><div yne-bulb-block="paragraph"  style=""  >三、<span style="font-weight: bold;"  >放弃填写选填资料</span>， 建议您补充更多资料</div><div yne-bulb-block="paragraph"  style=""  >      ①联系人邮箱地址：联系人邮箱地址<span style="font-weight: bold;"  >最多可以填写三个</span>，系统有相关提示，建议您根据系统提示回忆完整的邮箱账号进行填写</div><div yne-bulb-block="paragraph"  style=""  >      ②往来邮件主题：尽可能填写完整的邮件主题，如有多个邮件主题，需分行填写。（最多可填写3个）</div><div yne-bulb-block="paragraph"  style=""  ><img src="http://nos.netease.com/help/273c53d62e567752a08546f1ba44de8b.jpg"  ></div></div></div></div></div>

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