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常见问题

邮箱大师如何提交报错日志

<div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold;"  >一、Windows客户端：</span></div><div yne-bulb-block="image"  style=""  ><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold;"  >1.若您邮箱可以登录发信</span>，请您点击主界面左下角-选择问题反馈与建议-点击发送即可，发送后联系客服处理。</div><div yne-bulb-block="image"  style=""  >
    <img src="http://nos.netease.com/help/24e62ced1de7015e8278389f5038c630.jpg"  ></div>
    
</div><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold;"  ></span></div><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold;"  >二、Mac端：</span></div><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold;"  >1.若您邮箱可以登录且发信，请参考上方Windows方式发送邮件；</span></div><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold;"  >2.若您邮箱无法登录或无法发信：</span></div><div yne-bulb-block="paragraph"  style=""  >①请您先在Mac主界面点击前往-前往文件夹；</div><div yne-bulb-block="paragraph"  style=""  >②输入~/Library/Containers/com.netease.macmail/Data/Library/Application Support/logs  </div><div yne-bulb-block="paragraph"  style=""  >后点击回车键；</div><div yne-bulb-block="paragraph"  style=""  >②复制该文件夹下的所有文件，打包或批量发送至客服排查。</div><div yne-bulb-block="paragraph"  style=""  ><img src="http://nos.netease.com/help/d6604c866c926803b6903611b51a702f.jpg"  ></div><div yne-bulb-block="paragraph"  style=""  ><br></div>

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