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常见问题

如何开通/使用邮件撤回功能

<div yne-bulb-block="paragraph" style=""><span style="font-weight: bold; font-size: 16px;">1、为什么要开通邮件撤回功能？</span></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">--刚刚发完邮件，想起漏了一些重要内容；</span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">--发出去的邮件里有数字错误、错别字、不恰当的措辞；</span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">--把一封隐私邮件错发给了其他人；</span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">--邮件没写完，误点了“发送”等原因。</span></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">--用户可开通<span style="font-size: 16px; font-weight: bold;">“邮件撤回”功能，对于已发送的邮件，如果符合条件，可以尝试进行撤回</span>，帮助邮箱用户避免一些不必要的尴尬。</span></div><div yne-bulb-block="paragraph" style=""><br /></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-weight: bold; font-size: 16px;">2、邮件撤回需要满足哪些条件？</span></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">①因其它域邮箱服务器不受网易控制，目前仅支持发往网易163、126、Yeah.net、vip163、vip126和188邮箱的邮件；</span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">②收件人未读过邮件(包括通过web/手机/邮件客户端等方式阅读)；</span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">③邮件未被客户端软件（如OutLook,Foxmail 等）收取过，也未被其他邮箱通过pop3方式收取过；</span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">④邮件发送未超过15天；</span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">⑤需要在开启邮件撤回功能后发送的邮件才支持撤回；</span></div><div yne-bulb-block="paragraph" style=""><font size="2"><span style="font-size: 16px;">⑥若开启邮件追踪，仅支持撤回发送给单个收件人的邮件。</span></font></div><div yne-bulb-block="paragraph" style=""><font size="2"><span style="font-size: 16px;"><b><br /></b></span></font></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-weight: bold; font-size: 16px;">3、如何开通邮件撤回功能？</span></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">①请您先登录网页版邮箱，点击<span style="font-size: 16px; font-weight: bold;">页面上方设置--常规设置--邮件撤回。</span></span></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">②勾选邮件撤回功能后，点击页面下方保存即可。</span></div><div yne-bulb-block="paragraph" style=""><img src="http://nos.netease.com/help/901377fa60bdcfa0d4bc995876ccdf87.jpg" /></div><div yne-bulb-block="image" style=""><br /></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-weight: bold; font-size: 16px;"><br /></span></div><div yne-bulb-block="paragraph" style=""><span style="font-weight: bold; font-size: 16px;">4、如何使用邮件撤回功能？</span></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">①发错邮件后，点击邮箱首页<span style="font-size: 16px; font-weight: bold;">“已发送”文件夹</span>，打开对应需要撤回的邮件，点击<span style="font-size: 16px; font-weight: bold;">页面上方“撤回邮件”。</span></span></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">②页面出现弹窗提示，点击确定即可。</span></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">③若撤回成功，发件方可在发送详情中查看状态以及系统通知邮件。</span></div><div yne-bulb-block="image" style=""><br /></div><div yne-bulb-block="image" style="">
</div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-weight: bold; font-size: 16px;">5、撤回成功以后对方会知道吗？</span></div><div yne-bulb-block="paragraph" style=""></div><div yne-bulb-block="paragraph" style=""><span style="font-size: 16px;">若撤回成功，此封邮件的<span style="font-size: 16px; font-weight: bold;">接收方会收到邮件已被撤回的通知邮件，邮件本身的内容、附件不会显示。</span></span></div><div yne-bulb-block="image" style="">
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