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常见问题

如何开通/使用邮件撤回功能

<div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold;font-size: 16px;"  >1、为什么要开通邮件撤回功能？</span></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  >--刚刚发完邮件，想起漏了一些重要内容；</div><div yne-bulb-block="paragraph"  style=""  >--发出去的邮件里有数字错误、错别字、不恰当的措辞；</div><div yne-bulb-block="paragraph"  style=""  >--把一封隐私邮件错发给了其他人；</div><div yne-bulb-block="paragraph"  style=""  >--邮件没写完，误点了“发送”等原因。</div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  >--用户可开通<span style="font-weight: bold;"  >“邮件撤回”功能，对于已发送的邮件，如果符合条件，可以尝试进行撤回</span>，帮助邮箱用户避免一些不必要的尴尬。</div><div yne-bulb-block="paragraph"  style=""  ><br></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold;font-size: 16px;"  >2、邮件撤回需要满足哪些条件？</span></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  >①因其它域邮箱服务器不受网易控制，目前仅支持发往网易163、126、Yeah.net、vip163、vip126和188邮箱的邮件；</div><div yne-bulb-block="paragraph"  style=""  >②收件人未读过邮件(包括通过web/手机/邮件客户端等方式阅读)；</div><div yne-bulb-block="paragraph"  style=""  >③邮件未被客户端软件（如OutLook,Foxmail 等）收取过，也未被其他邮箱通过pop3方式收取过；</div><div yne-bulb-block="paragraph"  style=""  >④邮件发送未超过15天；</div><div yne-bulb-block="paragraph"  style=""  >⑤需要在开启邮件撤回功能后发送的邮件才支持撤回；</div><div yne-bulb-block="paragraph"  style=""  ><font size="2"  >⑥若开启邮件追踪，仅支持撤回发送给单个收件人的邮件。</font></div><div yne-bulb-block="paragraph"  style=""  ><font size="2"  ><b><span style=""  ><br></span></b></font></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold; font-size: 16px;"  >3、如何开通邮件撤回功能？</span></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  >①请您先登录网页版邮箱，点击<span style="font-weight: bold;"  >页面上方设置--常规设置--邮件撤回。</span></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  >②勾选邮件撤回功能后，点击页面下方保存即可。</div><div yne-bulb-block="paragraph"  style=""  ><img src="http://nos.netease.com/help/901377fa60bdcfa0d4bc995876ccdf87.jpg"  ></div><div yne-bulb-block="image"  style=""  ><br></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold; font-size: 16px;"  ><br></span></div><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold; font-size: 16px;"  >4、如何使用邮件撤回功能？</span></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  >①发错邮件后，点击邮箱首页<span style="font-weight: bold;"  >“已发送”文件夹</span>，打开对应需要撤回的邮件，点击<span style="font-weight: bold;"  >页面上方“撤回邮件”。</span></div><div yne-bulb-block="paragraph"  style=""  >②页面出现弹窗提示，点击确定即可。</div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  >③若撤回成功，发件方可在发送详情中查看状态以及系统通知邮件。</div><div yne-bulb-block="image"  style=""  ><br></div><div yne-bulb-block="image"  style=""  >
</div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  ><span style="font-weight: bold;font-size: 16px;"  >5、撤回成功以后对方会知道吗？</span></div><div yne-bulb-block="paragraph"  style=""  ></div><div yne-bulb-block="paragraph"  style=""  >若撤回成功，此封邮件的<span style="font-weight: bold;"  >接收方会收到邮件已被撤回的通知邮件，邮件本身的内容、附件不会显示。</span></div><div yne-bulb-block="image"  style=""  >
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